CHAPTER 9: TALKING TO THE PEOPLE AFFECTED BY CHANGE
This chapter and the next one offer specific suggestions for reducing the duration and intensity of the chaos associated with change. I’ve touched on many of these ideas in previous chapters, but these two chapters pull them all together in one place.
This chapter focuses on the following suggestions for communicating to and with the people who are coping with change:
1 Seek understanding.
2 Talk to the naysayers.
3 Reduce the uncertainty associated with change.
4 Communicate even in the absence of information.
5 Communicate about information you can’t disclose.
6 Explain the impact of a change on those affected.
7 Invite people to contribute ideas about the change.
8 Give people a sense ...
Get Changing how you manage and communicate change now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
