Humans in the SystemPutting the “Socio” in Sociotechnical SystemsOrganizations Are a System of SystemsEngineering Adaptive CapacitySpotting Weak SignalsFailure and Success, Two Sides of the Same CoinPutting the Principles into PracticeBuild a HypothesisVary Real-World EventsMinimize the Blast RadiusCase Study 1: Gaming Your Game DaysCommunication: The Network Latency of Any OrganizationCase Study 2: Connecting the DotsLeadership Is an Emergent Property of the SystemCase Study 3: Changing a Basic AssumptionSafely Organizing the ChaosAll You Need Is Altitude and a DirectionClose the LoopsIf You’re Not Failing, You’re Not Learning