Copyright © 2009 by Steven J. Spear. Click here for terms of use.

High-velocity organizations, the pack-leading, front-running rabbits, are found in a wide variety of fields. Of course, we want to know how they get and stay ahead, but we’ll understand the explanation much better if we look first at what keeps the others behind. This is important because the problem for them is usually not stupid blunders, but very ordinary behavior on the part of hard-working, well-meaning people.

A basic difficulty for those responsible for complex systems, in which many people (often using large and complex machines) have to work collaboratively and in concert, is that the more different disciplines and specialties that are ...

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