Table of Contents
Preface
Part 1: Foundations of Conversational AI
1
An Introduction to Chatbots, Conversational AI, and ChatGPT
What are chatbots and conversational AI?
A brief history of conversational AI
An overview of chatbots and automated assistants
Evolution of chatbots and conversational AI
Understanding conversational AI applications
Customer service
Language translation
Education
Healthcare
Banking and insurance
Retail
Human resources
Conversational AI as a training tool – the emergence of digital humans
Conclusion
What is OpenAI’s ChatGPT?
Understanding the large language technology behind ChatGPT
The role of tokens in LMs
Understanding OpenAI’s LMs
Conclusion
Capabilities and applications of ChatGPT
Capabilities of ChatGPT
How smart ...
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