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Appendix A - Study Guide

Chapter 1 Questions and Answers

1. What are three characteristics that display respect for humanity?

   There are various characteristics that display respect for humanity, to include:

   • — Being respectful to employees

   • — Employing active listening

   • — Coaching employees to think of the answer for themselves

   • — Making sure the employee can be successful in your environment prior to hiring them

   • — Making sure we constantly solicit ideas from the employee on how to improve

   • — Constantly challenge team members with new problems

   • — Holding employees accountable to promises and deadlines

   • — Creating development plans and paths for employees

   • — Disciplining employees as needed

   • — Allowing employees (team members) to fail and then coaching ...