Chapter 5. Communications: Communication Excellence in IT Management
by Brenda J. Fox
In this chapter Brenda Fox covers an essential skill of all successful CIOs—the special ability to communicate.
Covering many areas, communication means going out and working with users, customers, other business units, executive management, partners, suppliers, and other organizations. It is the only way the CIO can understand everyone's needs and all the requirements to effectively run the business. It means taking a proactive role in the business—not simply reacting to problems—as well as marketing and selling the IT organization. For the CIO to be successful, the CIO must help users, customers, and others succeed too. Brenda Fox discusses: