Chapter 7. Governance
by Danny Maco
Danny Maco tells the following story:
One afternoon, around twelve years ago, I was in a discussion with someone in my engineering group. I was trying to get approval to load a newly released software application, something called email, on the local engineering server (our company's only server at the time). The engineer voiced a common opinion within the group that “a company our size has no use for such an application. We can get along just fine communicating with faxes and face-to-face conversations....” The software went in anyway, and if I had returned to the same individual six months later to request that he remove the application from his desktop, I would have been threatened with my life. ...