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CIO Wisdom: Best Practices from Silicon Valley's Leading IT Experts by Dean Lane

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Chapter 16. Ladder of Business Intelligence: A Systematic Approach to Success for Information Technology

by James E. Cates

James Cates tells us:

I had just completed an engagement creating a worldwide IT strategy for a small, fast-growing Silicon Valley technology company within two weeks. When this two-week delivery was first requested, I thought it was an impossible task. I met with the client and listened to the requirements anyway. I considered myself to be an aggressive IT project consultant, but I was about to discover a new definition of aggressive.

The company was growing over 100 percent year to year but had very little IT infrastructure in place to support this growth. This inadequate infrastructure included telephone PBXs, ...

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