Case Study
In this case study, we take a before and after look at the network, understanding the requirements, challenges, and solutions. As we will discover, the requirements primarily involve performance and availability to maximize the potential value of VoIP. The company is entering the complex phase because it is looking to leverage the Internet strategically by using it to enter new markets, provide new value-add services, and drive down costs.
| Company | Travel, Inc. |
| Information | One of the country's largest independent, full-service travel agencies specializing in the corporate market |
| Initiative | IP Contact Center/VoIP |
| Objective | Coordinate multiple contact centers and agents into a unified and virtual contact center operation; enable remote workers ... |
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