Case Study of One Company's Six Sigma Success
In this discussion, we illustrate the DMAIC framework of Six Sigma by way of a business case involving a large commercial insurance brokerage house.
The insurance industry that serves commercial insurance to small and medium-sized businesses has become much more complex in the past 20 years. Each carrier in the marketplace has determined that the key to success is being able to offer a comprehensive set of product offerings with limits, deductibles, and coverages that can be adapted to each individual company's needs. Insurance brokerage companies are also offering an ever-widening range of financial products through constantly expanding distribution relationships and specialty offerings. This has ...
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