Governance
Among the first questions to ask in the planning of any project are, Who are the stakeholders? Who will lead the project? and Who will be responsible for the completed product? These questions take on new significance in enterprise e-government projects.
The impetus for the adoption of an e-government/CRM system is likely to play the largest role in determining the leadership and composition of your governance team. A mayor or city manager recognizing constituent benefit for a centralized customer relationship system, a human services agency with a legislative mandate or initiative to provide an integrated service, or a department of transportation seeking to consolidate information from various transit and roadway infrastructure agencies ...
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