For the past two generations of human civilization, we have been told that we live in an “Information Age.” And for at least one generation, we have been told that our business organizations, our government agencies, and our day-to-day social lives depend more and more critically on computer technology. We no longer express any surprise about how rapidly technology is changing and evolving because it's something we all experience: every one of us has his or her own “war story” about how primitive things were—even a short five years ago.

Nowhere is this more evident than in the office of the Chief Information Officer of today's organizations. Ironically, that title did not even exist when I finished college and entered the workforce ...

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