CHAPTER 5
IT Service Management and Continuity
This chapter covers CISA Domain 4, “Information Systems Operations and Business Resilience,” and discusses the following topics:
• Information systems operations
• Information systems hardware
• Information systems architecture and software
• Network infrastructure, technologies, models, and protocols
• Business continuity and disaster recovery planning
• Auditing infrastructure, operations, business continuity and disaster recovery planning
The topics in this chapter represent 23 percent of the CISA examination.
IT organizations are effective if their operations are effective. Management needs to be in control of information systems operations, which means that all aspects of operations ...
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