Key concepts you will need to understand:
✓ Risks and controls related to hardware platforms, system software and utilities, network infrastructure, and IS operational practices
✓ Systems performance and monitoring processes, tools, and techniques (for example, network analyzers, system error messages, system utilization reports, load balancing)
✓ The process of IT infrastructure acquisition, development, implementation, and maintenance
✓ Change control and configuration-management principles for hardware and system software
✓ Practices related to the management of technical and operational infrastructure (for example, problem-management/resource-management procedures, ...