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CISA Exam Cram™ 2 by Keith Mortier, Allen Keele

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Chapter 3. Technical Infrastructure and Operational Practices and Infrastructure

Key concepts you will need to understand:

  • ✓ Risks and controls related to hardware platforms, system software and utilities, network infrastructure, and IS operational practices

  • ✓ Systems performance and monitoring processes, tools, and techniques (for example, network analyzers, system error messages, system utilization reports, load balancing)

  • ✓ The process of IT infrastructure acquisition, development, implementation, and maintenance

  • ✓ Change control and configuration-management principles for hardware and system software

  • ✓ Practices related to the management of technical and operational infrastructure (for example, problem-management/resource-management procedures, ...

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