Chapter 6. Information Systems Used for IT Delivery and Support
This chapter helps you prepare for the Certified Information Systems Auditor (CISA) exam by covering the following ISACA objectives, which include understanding the importance of system infrastructure and control. This includes items such as the following:
Tasks
Evaluate the use of capacity and performance monitoring tools and techniques to ensure that IT services meet the organization’s objectives.
Evaluate problem and incident management practices to ensure that incidents, problems or errors are recorded, analyzed, and resolved in a timely manner.
Evaluate the functionality of the IT infrastructure (e.g., network components, hardware, system software) to ensure it supports the ...
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