Cisco CallManager Best Practices

Chapter 10. Mastering Directory Integration

This chapter covers the main design principles for integrating Cisco CallManager with a corporate Lightweight Directory Access Protocol (LDAP) directory. It also summarizes design considerations for providing Cisco IP Telephony endpoints, such as Cisco IP Phones and Cisco IP SoftPhone, with access to a corporate LDAP directory. The main topics are as follows:

• Directory access versus directory integration

• Directory access for Cisco IP Telephony endpoints

• Directory integration for CallManager

• Best practices for directory integration

Directory Access Versus Directory Integration

The following definitions and distinctions apply throughout this chapter:

• Directory access refers to the ability of Cisco IP Telephony ...