Deployment Considerations for Unified Messaging Solutions

The diverse methods of business communications create not only a time-consuming communications management issue, but they also allow employees to develop a customized approach to managing (storing and acting upon) the received information. This, in turn, can lead to higher information technology (IT) support costs and that dreadful act of miscommunication between employees and/or customers due to lost, misfiled, unseen, or unheard messages. No one needs to be reminded that miscommunications can have serious business consequences.

Although unified messaging solutions vendors (including Cisco) do not claim that their solutions eliminate miscommunications, it follows that a single source ...

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