Chapter 2. Platform Architecture

This chapter covers the following subjects:

• An overview of the low-level Cisco Unified Contact Center Enterprise (UCCE) architecture

• Details about the software components of Cisco UCCE

• How platform redundancy is achieved

In Chapter 1, “Contact Center Overview,” you learned that the enterprise and hosted versions of the contact center products all share a similar code base and that they take their product name depending on whether they are integrated with a legacy Automatic Call Distributor (ACD) or Cisco Unified Communications Manager (Unified CM). In this chapter, you look at a breakdown of the platform architecture into its logical components to achieve a greater understanding of the individual software ...

Get Cisco Unified Contact Center Enterprise (UCCE) now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.