Chapter 5. UCCE Road Map

This chapter covers the following subjects:

• The Cisco software maintenance lifecycle

• The road map of how Cisco UCCE has evolved into its current product suite

• Key features that have been introduced with each software revision

All UCCE engineers are aware of a customer who is running an old software platform that has never been updated or patched. The customer’s server only gets rebooted during a power outage, and he has never had any issues. Fortunately, these customers are few and far between. The majority of enterprises running any type of mission-critical platform pay regular attention to maintaining their systems with recent updates and the latest security and system best practices.

Software support is an essential ...

Get Cisco Unified Contact Center Enterprise (UCCE) now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.