Chapter 14. UCCE Databases

This chapter covers the following subjects:

• An introduction to relational databases

• An overview of the UCCE database schema

• A selection of useful SQL queries and ideas for UCCE administration

The Cisco Unified Contact Center Enterprise (UCCE) platform uses information stored in a series of relational databases to determine call routing and maintain a copy of the system configuration. The UCCE databases are integral to the correct functioning of the platform and should be administered with care. This chapter covers the following database aspects:

Relational databases: What a relational database is and how the relationships are formed

UCCE databases: What the different databases that make up the core UCCE platform ...

Get Cisco Unified Contact Center Enterprise (UCCE) now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.