This chapter covers the following subjects:
• Roles of platform management and application administration
• Implementing backup procedures
• Real-time platform monitoring
After a Cisco Unified Contact Center Enterprise (UCCE) platform has been installed and is processing live call traffic, the deployment has transitioned into a fully operational state and is now typically supported by the end customer’s IT department, with the Cisco partner providing third-line support.
With a large-scale deployment (for example, a service provider’s hosted platform), several operational support teams can work together to manage the various different elements of the deployment. Each team can have a tightly defined role ...