With all the fantastic Cisco documentation available online, why does the world of UCCE need this book? UCCE is such a big topic that it would be easy to think that it is possible to try and cover absolutely everything. Unfortunately, this would turn this book into nothing more than a product reference manual that could potentially be out of date as soon as a new UCCE software version became available. I also feel that I would potentially end up just replicating existing product manuals and reference material already available on

As I write this section, Cisco has released UCCE 8.5. I actually started writing this book while working on UICM 5.0. It began life as a collection of engineering notes that I would use when deploying ...

Get Cisco Unified Contact Center Enterprise (UCCE) now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.