Cisco Unified Customer Voice Portal: Building Unified Contact Centers

Unified CVP Licensing

An important but confusing part of the Unified CVP solution is how individual components are licensed for use. This section summarizes the licensing approach for native components and illustrates which types of licenses are required to operate the solution. Understanding the requirements and enforcement model around licensing the solution become critical when designing and sizing a Unified CVP solution. How licensing is procured and applied to the solution depends entirely on what the components in the solution accomplish and how the overall architecture was designed. This section does not dive into the details around licensing non-native components because each of those products has different licensing requirements than ...