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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Summary

This chapter emphasized that building a highly available Unified CVP solution requires a deep understanding of how each of the native and non-native components achieve high availability. It is equally important to understanding how each component in the solution integrates with other components to further the high-availability story.

Edge queuing strategies play an important role for garnishing one of Unified CVP’s more powerful features: queuing at the edge. Keeping the call at the edge presents its own challenges around survivability and the call’s current location when warm transfers enter the picture. These are all critical concepts to understand and design for if you want to provide a highly available edge queuing design.

Determining ...

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