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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Chapter 6. Sizing, Networking, and Security Considerations

This chapter covers the following subjects:

Unified CVP sizing: Sizing approaches relating to native and non-native components.

Quality of service: Traffic classification, marking, and its relevance to Unified CVP.

Network latency: The impact of latency with Unified CVP and mitigation techniques.

Security: Ports, communication models, and server hardening available with Unified CVP.

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