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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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QoS

The communications network used to deliver the Unified CVP solution is truly the backbone of any successful implementation. These networks transport a multitude of application data, realtime voice, call signaling, and application signaling data. The backbone for this transport provides predictable, measurable, and sometimes guaranteed services by managing bandwidth, delay, jitter, and loss parameters on the network. Although a comprehensive discussion pertaining to QoS is beyond the scope for this book, mapping the Unified CVP solution into a workable QoS Class and defining how Unified CVP data should be classified is not. This section provides some best practices regarding mapping Unified CVP traffic into a standard four class-based QoS ...

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