This chapter covers the following subjects:
• Troubleshooting strategies and checklists: Some good troubleshooting strategies paired with checklists to allow efficient fault isolation.
• Device status and detailed troubleshooting: Verifying device status to determine what is working and what is not working before executing more detailed troubleshooting exercise. In addition, details are provided for troubleshooting the native and non-native components of the Unified CVP solution. Topics included are Ingress, VXML Gateways, Unified CVP Call, VXML, Reporting server, Unified Intelligent Contact Management (ICM), and Load Balancers.