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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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New Data Center Challenges

In the early 1990s, the focus was on building monolithic servers that provided the capability to scale up data centers. These servers usually had a large number of CPUs running on proprietary platforms and operating systems. Typically, a large number of applications were hosted per server. This approach created an expensive environment with a large failure domain. Later in the early 2000s, the focus switched to scaling out servers because the hardware had evolved to a commodity model with fewer CPUs. It focused mostly on the x86 platform using commoditized operating systems hosting a single application per server. This approach caused an increase in power and cooling requirements and produced underused servers. In today’s ...

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