Cisco Unified Customer Voice Portal: Building Unified Contact Centers

Use Cases

It is now time to look at some sample use cases on how to build a virtualized CCE deployment using either the B- or C-series servers. Although this chapter focuses on Unified CVP virtualization, most deployments are Unified CCE in nature; therefore, you need to provide complete samples for how each of the components in a Unified Contact Center Enterprise (CCE) solution would co-habitate and share ESXi Servers. Furthermore, the following considerations apply to all the use cases presented here:

• You can deploy the ESXi Servers listed in these use cases on either a B-Series or C-Series hardware platform.

• Although the sample deployments in these use cases reflect the C-Series restriction that the HDS cannot co-reside with a Router, ...