Unified Communications and Collaboration is on the so-called “Hot List” in any forum wherein people are discussing communications and ways to better stay in touch. This book is aimed at explaining the concepts, ideas, and capabilities behind Presence, which is likely one of the least understood and most underestimated features in a Unified Communications solution. It has the power to end phone-tag before the game even begins. It has the power to ensure that you reach the right resource by the right means and on the first attempt.

Goals and Methods

The most important and somewhat obvious goal of this book is to explain not only the concepts behind Presence but also the technologies involved, their interdependencies, and how to troubleshoot ...

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