Cisco Unity Fundamentals

Cisco Unity Fundamentals

by Brian Morgan, Moises Gonzalez
Released July 2004
Publisher(s): Cisco Press
ISBN: 9781587050985

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Book description

A comprehensive introduction to deploying, configuring, and maintaining Cisco Unity

  • Discover the various Cisco Unity integration and deployment solutions, as well as the environmental differences between PBX and IP telephony-based telephone systems

  • Learn the pitfalls of existing systems integration and how to avoid downtime

  • Maintain a Cisco unified messaging solution by using the book's examples, including setups, additions, message sourcing applications, and error reporting

  • Perform the proper installation, upgrade, and back up of Cisco Unity systems

  • Monitor performance and troubleshoot a Cisco Unity system using the proper tools and utilities that help you ensure high availability

  • Choose the proper Cisco Unity networking features to deliver messages to other voice-messaging systems

    • Cisco Unity is the official unified messaging solution for the Cisco Architecture for Voice, Video, and Integrated Data (AVVID) and complements the full range of Cisco IP-based voice solutions, including Cisco CallManager and Cisco Personal Assistant.

    Cisco Unity Fundamentals provides design and administration goals for migrating from PBX to Cisco IP Telephony, as well as working in a mixed PBX/Cisco IP Telephony environment. You will learn about the transition from the traditional model, with separate architectures for voice-mail and e-mail systems, to supporting unified messaging: e-mail, voice, and fax messages delivered to a single inbox. You will also discover common troubleshooting solutions, such as performance monitoring and the importance of data collection for predicting future system requirements.

    Cisco Unity Fundamentals begins by introducing the engineering aspects of Cisco Unity and then moves quickly into the hardware and software platforms. Part I focuses on the administration of Cisco Unity, describing the features, general setup, and global settings. Part II describes installation and discusses various types of integration with Cisco CallManager and other telephone systems, including Session Initiation Protocol (SIP) proxy. Part II also delves into networking with other voice-messaging systems. After reading Cisco Unity Fundamentals, you will understand the system, configuration, and on-going maintenance issues associated with a successful Cisco Unity deployment.

    This book is part of the Cisco Press Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, example deployment concepts, protocols, and management techniques.

    Table of contents

    1. Table of Contents (1/2)
    2. Table of Contents (2/2)
    3. Introduction
    4. Part I: Cisco Unity Administration
      1. Chapter 1 Cisco Unified Communications System Fundamentals
        1. Understanding Cisco Unity’s Call Flow Essentials
        2. Understanding Unified Communications Integrations
        3. Understanding Cisco Unity Features (1/6)
        4. Understanding Cisco Unity Features (2/6)
        5. Understanding Cisco Unity Features (3/6)
        6. Understanding Cisco Unity Features (4/6)
        7. Understanding Cisco Unity Features (5/6)
        8. Understanding Cisco Unity Features (6/6)
        9. Chapter Summary
        10. Chapter Review Questions
      2. Chapter 2 Using Your Cisco Unified Communications System
        1. Using Cisco Unity
        2. Understanding Cisco PCA
        3. Chapter Summary
        4. Chapter Review Questions
      3. Chapter 3 Setting Up Cisco Unified Communications
        1. Using the Cisco Unity System Administrator
        2. Configuring a Cisco Unity System (1/4)
        3. Configuring a Cisco Unity System (2/4)
        4. Configuring a Cisco Unity System (3/4)
        5. Configuring a Cisco Unity System (4/4)
        6. Chapter Summary
        7. Chapter Review Questions
      4. Chapter 4 Unified Communications Subscribers
        1. Understanding Cisco Unity Global Subscriber Accounts, Templates, and Settings
        2. Understanding Cisco Unity Individual Subscriber Accounts, Templates, and Settings (1/2)
        3. Understanding Cisco Unity Individual Subscriber Accounts, Templates, and Settings (2/2)
        4. Chapter Summary
        5. Chapter Review Questions
      5. Chapter 5 Cisco Unified Communications System Customization
        1. Understanding Cisco Unity Call Handlers
        2. Using User-Defined Call Handlers (1/4)
        3. Using User-Defined Call Handlers (2/4)
        4. Using User-Defined Call Handlers (3/4)
        5. Using User-Defined Call Handlers (4/4)
        6. Chapter Summary
        7. Chapter Review Questions
      6. Chapter 6 Cisco Unified Communications System Maintenance
        1. Understanding Cisco Unity System Monitoring and Maintenance
        2. Understanding Cisco Unified Communications System Reporting (1/3)
        3. Understanding Cisco Unified Communications System Reporting (2/3)
        4. Understanding Cisco Unified Communications System Reporting (3/3)
        5. Chapter Summary
        6. Chapter Review Questions
    5. Part II: Cisco Unity Engineering
      1. Chapter 7 Understanding Cisco Unified Communications System Hardware
        1. Understanding Cisco Unity Server Hardware—Platform Overlays
        2. Using Unified Communication Voice Cards
        3. Chapter Summary
        4. Chapter Review Questions
      2. Chapter 8 Cisco Unified Communications System Software
        1. Understanding the Cisco Unity for Exchange Architecture
        2. Understanding the Cisco Unity for Domino Architecture
        3. Understanding Cisco PA Architecture
        4. Understanding Unified Communications Software (1/3)
        5. Understanding Unified Communications Software (2/3)
        6. Understanding Unified Communications Software (3/3)
        7. Installing Cisco Unified Communications Software (1/2)
        8. Installing Cisco Unified Communications Software (2/2)
        9. Upgrading Cisco Unified Communications Software
        10. Chapter Summary
        11. Chapter Review Questions
      3. Chapter 9 Cisco Unified Communications Integrations
        1. Defining a Communications Systems Integration
        2. Understanding the Attributes of Cisco Unified Communications Integrations
        3. Understanding the Types of Cisco Unified Communications Integrations (1/3)
        4. Understanding the Types of Cisco Unified Communications Integrations (2/3)
        5. Understanding the Types of Cisco Unified Communications Integrations (3/3)
        6. Chapter Summary
        7. Chapter Review Questions
      4. Chapter 10 Unified Communications Networking
        1. Cisco Unity Networking Fundamentals
        2. Implementing Digital Networking in Cisco Unity
        3. Understanding SMTP Networking (1/2)
        4. Understanding SMTP Networking (2/2)
        5. Understanding VPIM Networking (1/2)
        6. Understanding VPIM Networking (2/2)
        7. Understanding AMIS Networking (1/3)
        8. Understanding AMIS Networking (2/3)
        9. Understanding AMIS Networking (3/3)
        10. Understanding Bridge Networking (1/2)
        11. Understanding Bridge Networking (2/2)
        12. Chapter Summary
        13. Chapter Review Questions
      5. Chapter 11 Unified Communications Backup and Utilities
        1. Backing Up Cisco Unity Systems
        2. Understanding Administration Tools and Utilities (1/2)
        3. Understanding Administration Tools and Utilities (2/2)
        4. Understanding Audio Management Tools and Utilities
        5. Understanding Diagnostic Tools and Utilities (1/2)
        6. Understanding Diagnostic Tools and Utilities (2/2)
        7. Understanding Reporting Tools and Utilities
        8. Understanding Unity Switch Integration Tools and Utilities
        9. Troubleshooting and Monitoring Cisco PA
        10. Chapter Summary
        11. Chapter Review Questions
    6. Appendix A: Chapter Review Questions (1/4)
    7. Appendix A: Chapter Review Questions (2/4)
    8. Appendix A: Chapter Review Questions (3/4)
    9. Appendix A: Chapter Review Questions (4/4)
    10. Index
      1. A
      2. B
      3. C
      4. D
      5. E
      6. F
      7. G
      8. H
      9. I
      10. L
      11. M
      12. N
      13. O
      14. P
      15. R
      16. S
      17. T
      18. U
      19. V
      20. W

    Product information

    • Title: Cisco Unity Fundamentals
    • Author(s): Brian Morgan, Moises Gonzalez
    • Release date: July 2004
    • Publisher(s): Cisco Press
    • ISBN: 9781587050985