Cisco Unity Fundamentals

64 Chapter 2: Using Your Cisco Unified Communications System

For additional information on the preceding topics, refer to these resources:

• “White Paper: Client Access in a Voice Messaging-Only Deployment (Cisco Unity

Version 4.0).” This white paper is available on Cisco.com. Select Products and Services

> Voice and Telephony > Cisco Unity > Product Literature > White Papers.

• Cisco Unity User Guide. This is available for both Microsoft Exchange and Lotus Domino

installations; make sure that you choose the correct version. Go to Cisco.com and select

Products and Services > Voice and Telephony > Cisco Unity > Technical

Documentation > User Guides to choose the appropriate guide.

Chapter Review Questions

Use this section to test yourself on how well you learned the concepts discussed in this chapter.

You can find the answers to the review questions for this chapter in Appendix A.

1 Explain briefly the process that occurs when a Cisco Unity subscriber logs in to the system

for the first time.

2 List four typical voice-mail subscriber options when using the TUI.

3 List at least two items that can be customized in the VMO settings.

4 When a user is prompted for a PIN by Cisco PA, what is the result when the PIN cannot

be verified due to an incorrect entry?

5 Which interface allows a subscriber to configure Rule-Sets to enable call forwarding

based on personal preferences for PA?

6 Each subscriber must set a password as mandated by the subscriber template in effect at

login. If a subscriber loses or forgets the password set, what course of action should be

taken?

7 Describe the circumstance that will cause the MWI on the subscriber phone to be turned

off.

8 To configure call hold and screening features, which utility, discussed in this chapter,

should be used?

9 For Cisco PA to be fully used by a subscriber, it must be able to retrieve subscriber

information from an LDAP directory. Under what circumstance does this feature properly

function?

10 Cisco PA’s voice-recognition capabilities allow voice message access using voice

commands. List at least two tasks that are possible using voice commands.

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Upon completing this chapter, you will be able to perform the following tasks:

• Use the Cisco Unity System Administrator to perform supervisory tasks, such as

create subscriber accounts, set system schedules, specify settings for individual

subscribers or groups of subscribers through the use of subscriber templates, and

implement a call management plan

• Use configuration tools to manage settings, directory objects, system schedules, and

licensing and subscriber authentication