Cisco Unified Communications
System Maintenance
After setting up your Cisco Unity system with your subscribers added and your system
configured, the next step is to put it into production and start using it.
Proper maintenance and monitoring are very important to the continued health of Cisco
unified communications systems. This chapter provides information about implementing
maintenance practices, and introduces the different monitoring tools available in Cisco
Unity and Personal Assistant (PA).
Understanding Cisco Unity System Monitoring and
You can use Cisco Unity monitoring tools to capture current real-time activity and
Once you have that information, it is important to maintain and monitor a Cisco Unity
system after placing it in a production environment, to ensure that it continues to perform
at the level it is able to, while maintaining optimal performance.
To fully benefit from this section, it is recommended that you have the following
prerequisite skills and knowledge. (If you need a quick review, please see the designated
chapter, where you can find more information on the topic.)
Knowledge of the different Cisco Utility tools and utilities (see Chapter 11, “Unified
Communications Backup and Utilities”)
Ability to navigate Microsoft Windows 2000 (refer to Chapter 3, “Cisco Unified
Communications General Setup”)
Ability to use monitoring tools (see Chapter 11)
Defining Cisco Real-Time Monitoring Tools
Complex systems such as Cisco Unity and Cisco PA need consistent monitoring to
maximize their effectiveness over time. Information that is monitored falls into two
categories: real-time and historical.
150 Chapter 6: Cisco Unified Communications System Maintenance
Real-time monitoring means exactly that, monitoring the system functions as they happen.
Issues to monitor in real time on a frequent basis include such things as how much space is left
on the hard drive and what ports are dialing out to notify users of messages and lighting the
lamps on their phones.
Historical monitoring is the gathering of information for a system over a specified time period.
It could also be a snapshot of a system’s data at a given time.
Here is a quick list of some of the real-time monitoring tools that can be used with Cisco Unity
that is discussed in this chapter:
Status Monitor (HTML)
Status Monitor.exe
Port Status Monitor program
Here is a list of some of the tools used to capture historical data:
Cisco Unity Performance Information and Diagnostic (CUPID)
Cisco Unity Reporting Tools
Knowing When to Use Cisco Real-Time Monitoring Tools
When developing information, the type of data you are trying to gather determines the type of
tool you will use to collect that information. You would use real-time monitoring to collect
information when trying to duplicate a specific failure, such as a user who collects all messages
but whose lamp does not turn off.
Using Status Monitor (HTML)
Status Monitor, shown in Figure 6-1, is a Cisco Unity application with an HTML interface that
runs separately from the Cisco Unity System Administrator. It is possible to run both the System
Administrator and Status Monitor at the same time. The class of service (COS) in Cisco Unity
controls access to Status Monitor. On the Class of Service > System Access page for those
administrators who will use Status Monitor, ensure the Access Status Monitor check box is
selected. Status Monitor requires the use of Internet Explorer 6.0 or later.

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