Cisco Uniﬁed Communications
After setting up your Cisco Unity system with your subscribers added and your system
conﬁgured, the next step is to put it into production and start using it.
Proper maintenance and monitoring are very important to the continued health of Cisco
uniﬁed communications systems. This chapter provides information about implementing
maintenance practices, and introduces the different monitoring tools available in Cisco
Unity and Personal Assistant (PA).
Understanding Cisco Unity System Monitoring and
You can use Cisco Unity monitoring tools to capture current real-time activity and
Once you have that information, it is important to maintain and monitor a Cisco Unity
system after placing it in a production environment, to ensure that it continues to perform
at the level it is able to, while maintaining optimal performance.
To fully beneﬁt from this section, it is recommended that you have the following
prerequisite skills and knowledge. (If you need a quick review, please see the designated
chapter, where you can ﬁnd more information on the topic.)
• Knowledge of the different Cisco Utility tools and utilities (see Chapter 11, “Uniﬁed
Communications Backup and Utilities”)
• Ability to navigate Microsoft Windows 2000 (refer to Chapter 3, “Cisco Uniﬁed
Communications General Setup”)
• Ability to use monitoring tools (see Chapter 11)
Deﬁning Cisco Real-Time Monitoring Tools
Complex systems such as Cisco Unity and Cisco PA need consistent monitoring to
maximize their effectiveness over time. Information that is monitored falls into two
categories: real-time and historical.