Understanding Cisco Uniﬁed Communications System Reporting 159
Understanding Cisco Uniﬁed Communications System
Cisco Unity Administrator reporting tools show historical system activity and information.
Cisco Unity administrators must understand how to use these tools, analyze the performance of
their Cisco Unity system, and put the information in context. An administrator can come to
understand what is normal for their system when using reporting tools. Once you establish a
normal baseline, it is easier to establish a context for interpreting real-time information captured
from the system.
To fully beneﬁt from this section, it is recommended that you have the following prerequisite
skills and knowledge. (If you need a quick review, please see the designated chapter, where you
can ﬁnd more information on the topic.)
• Knowledge of how to navigate through the Cisco Unity Administrator web pages (refer to
• Knowledge of the difference between real-time and historical reporting (see Chapter 11)
Deﬁning Cisco Unity Reporting Tools
Cisco Unity reporting tools provide historical information about functions on the system. Cisco
Unity provides the historical information in two broad categories: activity that has taken place
over a speciﬁed period of time and information that is a “snapshot” in time.
Port activity is a good example of information you can capture over a speciﬁed period.
A Subscribers report is an example of information you can collect to look at a snapshot of the
state of the system’s subscribers at a given period.
Knowing When to Use Cisco Reporting Tools
The type of data that you want to gather determines the type of tool that you should use to
collect that information. If you want to see, for example, how many times a speciﬁc user
received calls that the automated attendant transferred, you use a reporting tool to gather
historical information. In addition, if a report indicates that there were particular times during
the day when system bottlenecks occurred, it would be useful to observe the system as it is
running during those times.
Historical information is data that was previously collected, which you can use to create reports.
The report-generating tools go back through the logs and look at events from the Cisco Unity
or Cisco PA point of view. You can use reports to develop information about two broad
categories: information that is related to subscribers and information that concerns system