Chapter 2. Using Your Cisco Unified Communications System

This chapter discusses the basics of the Cisco Unity system operation. The basis of the Cisco Unity system is, of course, managing calls. However, that is where its overall similarity with traditional voice-messaging systems ends. The manner in which the Cisco Unity system handles calls is of particular importance. Use of the Cisco Unity system Telephone User Interface (TUI) is discussed in this chapter as an additional introduction to the system.

The Cisco Unity system offers a diverse feature-set to its users. This diversity includes the capability to receive voice messages in a Microsoft Outlook or Lotus Notes e-mail client through the use of ViewMail for Outlook (VMO) or Domino Unifiec ...

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