The work in this casebook began as a systemwide review of the public-involvement activities of a department of the City of Edmonton. The Transportation Services Department employed about 3,000 people working in all aspects of planning, operations, and public consultation for transportation for the city. The goal of the systemwide review was to assess the department’s public-involvement activities from the perspective of the department, after reviewing data from multiple sources. I served as principal investigator; the rest of the team initially consisted of Fiona Cavanagh, who at the time was Director of the Centre for Public Involvement; Marco Adria, who was Academic Director of the Centre; and Ed LeSage, emeritus professor and founding ...
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