| 5.3 Transparent Accountability |  |
Accountability lies at the heart of performance.
Driving accountability is a key management skill. Instilling accountability through devolved decision making is a key enabler to empower citizen development.
In this section you will find:
•What accountability means and its importance in fostering citizen development
•The basics of commitment-based management
•Guidance on how to use accountability tools, such as the RACI matrix, the stakeholder matrix, and the commitment tracker
Overview
Creating a culture ...
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