CHAPTER 2

Defining Civility

What Is Civility?

To be meaningful in a workplace context, civility must be defined in a way that is comprehensive enough to make people think differently. And, at the same time, it must have immediate personal relevance for people, given whatever environment or situation they happen to be in. When a person hears the word, he or she needs to see the possibilities and imagine some of the outcomes of civility training (see the following list). The definition has to include elements that expand it from a vague, subjective notion of “niceness” to a practical, measurable concept with applications for skill development in a range of different contexts.

Dictionary Definitions of Civility

Oxford Dictionary Online: Civility—Formal ...

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