CHAPTER 3

The Business Case for Civility

You to the boss: Boss, what would you do with 30 percent more revenue?

Boss to you: I could do a lot, what do you know that I do not?

You to the boss: I know that companies that openly promote civil communication among employees earn 30 percent more revenue than competitors1.

Boss to you: Really? So tell me again…why are we not doing civility training?

You to the boss: Just say when boss, should not be too hard a sell the idea of civility training to the team, as 67 percent of the employees who responded to a Civility in America poll said they believe there is a strong need for civility training2.

Boss to you: Offering training that 67 percent of employees say they want, as a means of achieving 30 percent ...

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