CHAPTER 3

The Business Case for Civility

You to the boss: Boss, what would you do with 30 percent more revenue?

Boss to you: I could do a lot, what do you know that I do not?

You to the boss: I know that companies that openly promote civil communication among employees earn 30 percent more revenue than competitors1.

Boss to you: Really? So tell me again…why are we not doing civility training?

You to the boss: Just say when boss, should not be too hard a sell the idea of civility training to the team, as 67 percent of the employees who responded to a Civility in America poll said they believe there is a strong need for civility training2.

Boss to you: Offering training that 67 percent of employees say they want, as a means of achieving 30 percent ...

Get Civility at Work now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.