O'Reilly logo

Civility in the Digital Age: How Companies and People Can Triumph over Haters, Trolls, Bullies and Other Jerks by Andrea Weckerle

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

5. What’s Your Conflict Style?

It’s Other People Who Are Making Me Crazy, So Why Are We Talking About Me?

Mack Collier is an American social media strategist and the author of Think Like a Rockstar: How to Create Social Media and Marketing Strategies That Turn Customers into Fans (McGraw-Hill 2013). He’s earned a strong reputation among his peers in the online space, and one of the reasons is because he’s generally considered a nice guy. Recent college graduate Cathryn Sloane experienced that first-hand when Collier took a mentor and older brother-type of approach in responding to her ill-fated article, “Why Every Social Media Manager Should Be Under 25.”1 Many experienced communications professionals responded angrily to Sloane’s post and called ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required