PRAISE FOR CLARITY FIRST
How many of us have felt the tension of the boss asking, “So are we all on the same page?” Just once I wanted to ask, “Which page, boss?” The whiteboard, the e-mail summary, the yellow pad? That kind of ambiguity ruled my early work life and led to my deep professional disillusionment. I later learned, and Karen Martin shows us in Clarity First, it doesn’t have to be that way!
For me, joy and clarity are inexorably linked as clarity leads not only to getting things done but getting the right things done right, and thus a chance to “work with pride,” as W. Edwards Deming suggested was all that anyone wants from their work life. Karen Martin provides us, with Clarity First, the path to this kind of joy.
—Richard Sheridan, ...
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