Chapter 1. Closed Loop Lifecycle Planning Methodology

Introduction

The lifecycle journey begins by looking at client lifecycle management as a loosely defined products/services portfolio potentially delivered to multiple organizations by multiple service providers (both internal and external) in a “stovepipe” enterprise model. Then the solution itself begins to transform, in a building-block approach (as discussed in the following sections), into a deliverable.

All the client lifecycle elements interrelate; decisions made in one element invariably show up and are reflected in the others. The lifecycle elements lend themselves to a model that groups the elements in such a way that tightly coupled elements are addressed as a “suite.” Many businesses ...

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