Chapter 7. Moves, Adds, and Changes (MACs)
MACs differ from installations both by definition and by the work required. Moves are the relocation of client devices (PCs), adds are the upgrades in the field, and changes are typically defined as hardware swaps. MACs involve existing installed base technology and do not involve net new access devices.
The actual work to be performed in a MAC generally falls into one of two categories: formal or informal. There is potential for installation-type work, but those events tend to be captured as cascaded (redeployment; or more specific, scaled moves). From a closed loop lifecycle planning perspective, how the work is categorized relates directly to who performs the actual work.