Chapter 8. Warranty and Maintenance
Quite often, warranty and maintenance is combined under a broader category of break/fix. Such a consolidation usually results in a suboptimizing of both lifecycle elements. Warranty and maintenance is significantly different.
Warranty and maintenance is a fundamental lifecycle operation, and the work to be performed is generally straightforward, or is it?
Warranty is a product attribute, maintenance is not. Warranty has a defined service level embedded into the product and is amortized along with the product. Maintenance is highly customized and has a set of larger, significant implications associated with the maintenance decision.
A manufacturer’s warranty may, or may not, satisfy the service ...