Chapter 8. Warranty and Maintenance
Introduction
Quite often, warranty and maintenance is combined under a broader category of break/fix. Such a consolidation usually results in a suboptimizing of both lifecycle elements. Warranty and maintenance is significantly different.
Warranty and maintenance is a fundamental lifecycle operation, and the work to be performed is generally straightforward, or is it?
Warranty is a product attribute, maintenance is not. Warranty has a defined service level embedded into the product and is amortized along with the product. Maintenance is highly customized and has a set of larger, significant implications associated with the maintenance decision.
A manufacturer’s warranty may, or may not, satisfy the service ...
Get Closed Loop Lifecycle Planning: A Complete Guide to Managing Your PC Fleet now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
