Chapter 18. End-User Downtime

Introduction

In the Quantification table, end-user downtime was not listed among the elements in our example. It certainly could be, however, if downtime could be measured in an objective manner and related to cost-reduction and cost-avoidance dollars. Historically, downtime was perceived as a “soft” cost. Everyone recognized it as existing, but it could not be traced into the balance sheet or income statement. Therefore, downtime has been relegated to somewhat of a marketing term. Downtime has been associated with productivity and efficiency, too, which has added to the desire to list downtime as a “footnote” to traceable costs.

As businesses become more and more reliant on access devices to complete job requirements, ...

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