Chapter 18. End-User Downtime

Introduction

In the Quantification table, end-user downtime was not listed among the elements in our example. It certainly could be, however, if downtime could be measured in an objective manner and related to cost-reduction and cost-avoidance dollars. Historically, downtime was perceived as a “soft” cost. Everyone recognized it as existing, but it could not be traced into the balance sheet or income statement. Therefore, downtime has been relegated to somewhat of a marketing term. Downtime has been associated with productivity and efficiency, too, which has added to the desire to list downtime as a “footnote” to traceable costs.

As businesses become more and more reliant on access devices to complete job requirements, ...

Get Closed Loop Lifecycle Planning: A Complete Guide to Managing Your PC Fleet now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.