Chapter 31. User Segmentation and the Closed Loop Lifecycle Planning Model


In the initial chapter of this book, the closed loop lifecycle planning model was introduced. At the foundation of the model are the various lifecycle elements that comprise the overall bill of material required to support a client access device. This premise is then scaled across the enterprise.

During the course of the drill-down sessions in lifecycle, it was noted that each of the different access devices had a unique set of economics associated with it along with a unique set of risks and service requirements. The linkage, therefore, was that in a traditional total cost of ownership perspective of the installed base, the focus is on the individual practice ...

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