What Top-Performing Companies Do

A client was telling me about the change initiative he was currently involved in and the challenges he faced. “You know,” he said, “we’ve got a change architecture in place and we’ve made a convincing business case, but when it comes down to it you change an organization one person at a time.”
Our findings support this observation. When you look at what the best companies do to prepare for and manage change, you can clearly see that success hinges more on common sense and leader behavior than on a change management structure or processes. Yes, there are plenty of change models available and, although identifying change champions and sponsors and putting an oversight committee structure in place is useful, ...

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