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Closing the Execution Gap: How Great Leaders and Their Companies Get Results by Richard Lepsinger

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Why We Should Hold People Accountable —and Why We Don’t

When we fail to hold others accountable, we reap the consequences—some obvious, some not so obvious. A lack of productivity is one of the more obvious negatives that come to mind. While everyone is busy pointing fingers at others, deadlines don’t get met, the work remains below standard, or customers continue to be dissatisfied. Worse yet, things won’t get better until people stop trying to affix blame and start addressing the issue that caused the problem in the first place. This cycle will continue until people take accountability for their contributions to the problem and focus on seeking solutions.
The impact that a lack of accountability has on your top performers is a little less ...

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