Assessing Accountability: The Four Levels

Joan Didion said, “Character—the willingness to accept responsibility for one’s own life—is the source from which self-respect springs.” I agree. And the willingness to accept responsibility does more than build self-respect, it sets us up for greater success. Conversely, the less willing a person is to take responsibility, the less successful he or she will be—in the workplace and in society in general.
Bruce Fern and Herb Cohen of Performance Connections have developed a four-point scale that can be used to measure your own level of accountability or to assess the level of accountability of the people with whom you work.7

Level Four: Accepts Responsibility for Actions and Impact

The primary ...

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