Closing the Execution Gap: How Great Leaders and Their Companies Get Results

Disagreement Happens: How to Gain Support and Resolve Conflict

We’ve covered the importance of clear communication, clear roles, and shared goals. These conditions set the stage for cooperation and collaboration, but they alone are not sufficient. While they will provide a foundation to encourage cooperation and enable people to start to trust, they won’t eliminate disagreements about what and how to do things—and they won’t change the fact that we will make mistakes and fail to meet our co-workers’ expectations.

Periodically, in order to sustain cooperation and collaboration, we need to gain the support of others for our ideas and constructively resolve differences.

Eleven Tactics for Influencing Others

Despite having shared goals in ...